Shipping policy

Thank you for choosing H.I.A.I.N! This Shipping Policy outlines the details of our shipping procedures to ensure a smooth and reliable delivery experience for our customers.

1. Processing Time:
- Orders are typically processed and shipped within 1-5 business days of receiving payment confirmation. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:
- We offer standard shipping via UPS, USPS, and DHL Express for domestic and international orders.
- Expedited shipping options may be available at an additional cost. Please contact us at hiaininfo@gmail.com if you require expedited shipping.

3. Shipping Rates:
- Shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost for your order during the checkout process before completing your purchase.

4. Estimated Delivery Time:
- The estimated delivery time for standard shipping is 2-15 business days for domestic orders and 5-30 business days for international orders. Please note that delivery times may vary depending on the destination and any unforeseen delays with the shipping carrier. If a purchased item is for pre-order, expect your order to be shipped out in 1-5 weeks.

5. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email or text containing tracking information. You can use this tracking number to monitor the status of your delivery online.

6. Shipping Restrictions:
- We currently ship to the Unisted States of America. If you require shipping to a location not listed, please contact us to inquire about the possibility and additional shipping costs.

7. Customs and Duties:
- International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

8. Lost or Damaged Packages:
- H.I.A.I.N is not responsible for lost or damaged packages once they have been shipped. However, if your package is lost or damaged during transit, please contact us immediately at hiaininfo@gmail.com, and we will work with the shipping carrier to resolve the issue.

9. Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete. H.I.A.I.N is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

10. Contact Us:
- If you have any questions or concerns about our Shipping Policy, please contact us at hiaininfo@gmail.com. We are here to assist you and ensure a positive shopping experience.

By placing an order with H.I.A.N, you agree to comply with our Shipping Policy. We appreciate your understanding and cooperation.

Last Updated: 4/9/2024